In a decisive move to streamline real estate regulation, the Haryana government has directed RERA authorities in Gurgaon and Panchkula to expedite complaint resolution and tighten monitoring of developers, following a high-level review chaired by Chief Secretary Anurag Rastogi.
The meeting focused on reducing the backlog of homebuyer complaints, addressing enforcement gaps, and improving coordination between RERA, local authorities, and developers.
Haryana’s High Share of Pending RERA Complaints
Officials revealed that Haryana accounts for nearly 10% of all pending RERA complaints nationwide, even though the state has fewer registered projects compared to larger states like Maharashtra or Uttar Pradesh.
The key reason cited for this backlog is the larger size of projects in Gurgaon, many spanning 5 to 100 acres, unlike the smaller, one-acre developments common in other states. The complexity and scale of such projects have led to delays in grievance resolution and higher compliance monitoring requirements.
Steps Taken to Speed Up Dispute Resolution
To tackle the issue, RERA Gurgaon has set up a dedicated help desk to assist complainants and streamline the process of filing and tracking cases. Authorities have also been instructed to publish online tutorials to guide homebuyers on how to file complaints, check project details, and understand their rights under the Real Estate (Regulation and Development) Act, 2016.
In addition, both RERA Gurgaon and Panchkula have been told to establish mediation cells to encourage conciliation and settlement between homebuyers and developers before cases reach formal hearings.
To ensure swift recovery for homebuyers, the state government has asked deputy commissioners (DCs) to actively assist in executing recovery certificates, which often face delays at the enforcement stage.
Strengthening Oversight and Transparency
The government has also instructed the Department of Town and Country Planning (DTCP) to share copies of all project licences with RERA to improve regulatory coordination and oversight. This measure is expected to help RERA detect irregularities earlier and prevent fraudulent project registrations.
During the review, the issue of corruption within RERA was raised. Chief Secretary Anurag Rastogi stressed that the administration has zero tolerance for corruption and warned of immediate disciplinary action against any errant officials found involved in malpractice.
Recovery Powers and Legal Challenges
One of the major concerns discussed was RERA’s reduced authority in enforcing recovery orders after the Punjab and Haryana High Court’s April 2025 ruling, which transferred these powers to deputy commissioners.
The matter is currently pending before the Supreme Court, and until a final decision is reached, RERA authorities have been instructed to assist DCs in the execution of recovery certificates to avoid further delays in justice for homebuyers.
Developers’ Concerns and Fee Parity Demand
Representatives from CREDAI and NAREDCO, who attended the review, raised objections regarding the attachment of multiple bank accounts of a developer group, even when some accounts were unrelated to the specific project in question.
They also voiced concerns over what they termed “excessive registration fees” in Haryana compared to neighbouring states like Uttar Pradesh and Rajasthan, urging the government to bring parity in fee structures.
In response, RERA Gurgaon argued that higher operational costs in the NCR region justify the existing fees, though the DTCP has agreed to review the issue in consultation with stakeholders.
Infrastructure Bottlenecks Highlighted
During the meeting, CREDAI also highlighted the slow pace of infrastructure development, especially the incomplete 24-metre internal sector roads in Gurgaon, which have been causing significant inconvenience to residents and hindering project accessibility.
Officials assured that the matter would be taken up with the concerned urban development departments for resolution.
A Step Toward Accountability and Efficiency
The Haryana government’s intervention signals a strong intent to restore confidence among homebuyers, ensure faster dispute resolution, and improve the regulatory ecosystem for real estate in the state. By pushing RERA to operate with greater efficiency and transparency, the government aims to make Haryana’s real estate sector more accountable, fair, and investor-friendly.
