The Haryana government has issued directives to the RERA authorities in Gurgaon and Panchkula to expedite the resolution of pending complaints and tighten oversight of developers. The decision follows a high-level review meeting chaired by Chief Secretary Anurag Rastogi, where it was revealed that Haryana accounts for nearly 10% of pending RERA complaints nationwide, despite having fewer registered projects compared to other states.
Officials attributed this anomaly to the large size of projects in Gurgaon, which typically span between 5 to 100 acres, unlike the one-acre projects commonly registered in other regions.
Key Directives Issued by the Government
To address the backlog and improve grievance redressal, several key measures have been announced:
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Help Desk Set Up: RERA Gurgaon has established a dedicated help desk to assist complainants.
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Online Tutorials: RERA authorities will publish step-by-step tutorials online to guide homebuyers on filing complaints and understanding their rights.
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Mediation Cells: Formation of mediation cells to help settle disputes quickly and reduce the need for prolonged hearings.
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Deputy Commissioner (DC) Support: DCs across districts have been directed to assist in the execution of recovery certificates against defaulting developers.
Coordination with DTCP and Strengthened Oversight
The Department of Town and Country Planning (DTCP) has been instructed to share copies of all project licences with RERA to ensure full compliance and transparency. This move aims to close information gaps and allow RERA to better monitor projects under development.
Corruption Concerns and Recovery Challenges Discussed
The review meeting also addressed concerns regarding corruption within RERA offices. Chief Secretary Rastogi assured that the state has zero tolerance for corruption and warned of immediate action against errant officials.
Another major challenge discussed was RERA’s inability to enforce recovery orders following the Punjab and Haryana High Court’s April 2025 ruling that shifted these powers to the Deputy Commissioners. The matter is currently pending before the Supreme Court, and until a final judgment is delivered, RERA has been told to assist DCs in the execution process.
Developers Raise Concerns on Fees and Bank Account Attachments
Representatives from CREDAI and NAREDCO were present at the review and voiced their concerns regarding:
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Multiple Bank Account Attachments: Developers objected to the rule that allows attachment of multiple accounts of a developer group, even those unrelated to the defaulting project.
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High Registration Fees: They demanded that Haryana bring its RERA registration fees in line with Uttar Pradesh and Rajasthan, arguing that the current fees are excessive.
While RERA Gurgaon defended the higher fee structure citing Gurgaon’s higher costs, the DTCP has agreed to review the matter.
Infrastructure Gaps in Gurgaon Highlighted
Developers also raised the issue of incomplete infrastructure, specifically 24-meter internal sector roads in Gurgaon, which remain unfinished and are causing significant inconvenience to residents.
Way Forward
The Haryana government’s intervention is expected to bring much-needed momentum to RERA’s grievance disposal process, improve transparency, and ensure better accountability of developers. The coordinated effort between DTCP, DCs, and RERA authorities could also help rebuild homebuyer confidence in the real estate market.
