In a significant move aimed at expediting the resolution of real estate disputes, the Uttar Pradesh Real Estate Regulatory Authority (UP RERA) has initiated pre-hearing scrutiny of complaints. This new measure, introduced on Monday, underscores UP RERA’s commitment to ensuring quick disposal of cases and providing timely justice to homebuyers and promoters alike.
The introduction of pre-hearing scrutiny aligns with UP RERA’s ongoing efforts to streamline and enhance the efficiency of its complaint resolution process. By implementing revised standard operating procedures (SOP) on December 2, 2023, UP RERA has simplified and strengthened the process for filing, scrutiny, and hearing of complaints and conciliation.
According to UP RERA, the pre-hearing scrutiny process involves a comprehensive review of new complaints and their attachments by the legal division. This review ensures that all particulars provided by the complainant, promoter, or respondent, as well as details related to the project, align with the terms outlined in the builder-buyer agreement (BBA) or allotment letter.
Furthermore, UP RERA verifies the submission of self-attested legible copies of relevant documents, including the booking application, allotment letter, BBA, payment receipts or bank statements, and account ledgers issued by the promoter. Additionally, consumers are required to submit copies of the loan sanction letter from the bank, which UP RERA cross-references with supporting documents to confirm the accuracy of deposit particulars.
UP RERA has outlined a structured timeline for the pre-hearing scrutiny process. Upon receipt of a complaint, the legal division communicates any objections to the complainant within seven days. Complainants are given fifteen days to rectify the identified objections, with a reminder sent after this period if necessary. Once objections are rectified, the complaint file is marked as ‘Fit-For Hearing’ and forwarded to the relevant Bench for further action.
Sanjay Bhoosreddy, Chairman of UP RERA, emphasized the benefits of the new pre-hearing scrutiny process for consumers. He highlighted that this initiative enables consumers to file complaints with UP RERA independently, without the need for professional assistance. Bhoosreddy also underscored the importance of referring to the updated SOP on UP RERA’s website while filing complaints, ensuring a smooth and efficient process.
The introduction of pre-hearing scrutiny demonstrates UP RERA’s proactive approach to enhancing transparency, accountability, and efficiency in the real estate sector. By leveraging technology and implementing robust procedures, UP RERA aims to deliver swift and equitable resolution of real estate disputes, ultimately benefiting consumers and promoting trust in the regulatory framework.