UP-Rera Guidelines for Builder-Buyer Settlements: Ensuring Transparency and Compliance
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By Staff Reporter
In a bid to bolster transparency and accountability in the real estate sector, the Uttar Pradesh Real Estate Regulatory Authority (UP RERA) has introduced new guidelines for real estate promoters. The directives emphasize the necessity for promoters to furnish accurate and functional contact details, ensuring uninterrupted communication with stakeholders, particularly homebuyers.

Under the fresh guidelines, real estate promoters are mandated to provide essential information such as name, designation, mobile phone number, e-mail address, residential address, and office address of the person authorized for correspondence. This move aims to bridge the gap between promoters and stakeholders, ensuring a direct and reliable channel of communication.

UP RERA Chairman, Sanjay Bhoosreddy, highlighted the importance of these guidelines, emphasizing the need for promoters to establish mechanisms to receive calls and promptly respond to queries from homebuyers. The authority observed instances where mobile numbers provided by promoters were non-functional or switched off, leading to communication gaps.

To enhance accountability, promoters are now required to guarantee that calls made to the provided contact number receive appropriate and timely responses. This proactive measure seeks to address concerns raised by homebuyers who faced challenges reaching promoters or receiving satisfactory responses during project-related inquiries.

Furthermore, UP RERA has clarified that correspondence from the authorized person or officer designated by the promoter organization will be considered valid. The authority has facilitated a form on the UP RERA portal for promoters to provide accurate information on their dashboard promptly.

Sanjay Bhoosreddy emphasized the importance of accountability and availability of promoters in the real estate sector. He stressed that the guidelines not only uphold the credibility of promoters but also assure stakeholders, particularly homebuyers, of official and reliable communication.

Promoters are urged to adhere to these guidelines promptly, as they play a crucial role in the credibility and integrity of the real estate sector in Uttar Pradesh.

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