The Uttar Pradesh Real Estate Regulatory Authority has introduced a major homebuyer-friendly reform by launching an online complaint filing mechanism against builders and promoters who impose illegal transfer charges on legal heirs after the death of an allottee. The move is aimed at protecting homebuyers from arbitrary demands running into lakhs of rupees and ensuring greater transparency in the real estate sector.
The authority announced the initiative through a press release dated May 8, 2026, stating that complaints can now be filed digitally through the official UP-RERA portal under Form-M.
UP-RERA Introduces E-Complaint Facility for Illegal Transfer Charges
Under the newly activated online system, allottees and legal heirs can directly approach UP-RERA against developers demanding unlawful processing or transfer fees during property succession or allotment transfer.
The authority stated that this step has been taken after the implementation of the 10th Amendment to the UP-RERA General Regulations, 2019, which clearly defines the maximum charges builders can levy during transfer cases.
According to the revised rules:
• Builders cannot charge more than ₹1,000 in cases where the property is transferred to a family member after the death of the allottee.
• For transfers to non-family members, the maximum processing fee has been capped at ₹25,000.
• Any demand beyond these prescribed limits can now be challenged directly before the authority through the e-court system.
This amendment is being viewed as a strong step towards curbing unfair practices adopted by some developers.
How to File Complaint Against Illegal Transfer Charges on UP-RERA Portal
UP-RERA has simplified the complaint filing process for homebuyers and legal heirs. Complaints can be submitted online by following these steps:
- Visit the official UP-RERA portal
- Click on “Login”
- Select “e-Court Login/Sign-Up”
- Login using OTP or email ID and password
- File complaint under Form-M
- Under “Relief Sought”, select “Others”
- Choose “Unlawful Transfer Charges” under “Ground of Complaint”
- Upload supporting documents
- Pay complaint fee of ₹1,000
This digital process is expected to make grievance redressal faster and more accessible for homebuyers across Uttar Pradesh.
Major Relief for Legal Heirs of Homebuyers
One of the most significant changes under the amended Regulation 47(c) relates to succession cases after the death of an allottee.
Earlier, many builders allegedly demanded excessive transfer charges based on the property size or market value. In several cases, families were reportedly asked to pay ₹20 lakh to ₹30 lakh merely for transferring the flat into the legal heir’s name.
To prevent such exploitation, UP-RERA has now fixed a nominal fee structure.
If the successor-in-interest is a family member, the builder can charge only up to ₹1,000, subject to submission of:
• Death certificate of the original allottee
• Succession certificate issued by competent authority
• No Objection Certificates (NOCs) from other legal heirs
The same ₹1,000 cap applies if the transfer is made to another family member during the allotment period.
No Fresh Agreement Allowed by Builders
Another important reform introduced under Regulation 47(c) is that promoters are now prohibited from executing a fresh Agreement for Sale or Lease Agreement during succession or transfer cases.
Instead, the builder must only make an endorsement in the original agreement and update the records accordingly.
This provision ensures continuity of contractual obligations and prevents builders from misusing the transfer process to impose additional charges or revised terms.
UP-RERA Cracks Down on Arbitrary Charges
UP-RERA stated that the authority has received several complaints regarding builders imposing arbitrary and excessive transfer charges on homebuyers and legal heirs.
The latest online complaint mechanism aims to ensure:
• Greater transparency
• Faster grievance redressal
• Consumer protection
• Accountability of promoters and developers
The authority reiterated that any charges beyond the prescribed limits would be treated as a violation and may attract regulatory action.
Why This Move is Important for Homebuyers
The new system is expected to significantly benefit thousands of homebuyers and families dealing with succession-related transfers.
Key benefits include:
• Protection against unfair builder demands
• Clear fee structure under RERA regulations
• Online complaint filing without physical visits
• Faster legal remedy through e-court mechanism
• Reduced financial burden on legal heirs
Experts believe this reform will strengthen trust in the real estate sector and improve transparency in allotment transfer procedures.
The latest initiative by UP-RERA marks another important step towards safeguarding consumer rights in the real estate sector. By capping transfer charges and introducing an online complaint mechanism, the authority has provided much-needed relief to homebuyers and legal heirs facing arbitrary demands from developers.
The move also reinforces the broader objective of the Real Estate (Regulation and Development) Act, 2016 — ensuring transparency, accountability and fair practices in the housing sector.
